Target Operating Model (TOM)

Structure Efficient and Scalable Operating Models

A Target Operating Model (TOM) defines how an organization should function to align strategy, processes, technology, and resources for maximum efficiency. At M2P, we tailor TOM frameworks to help businesses optimize operations, reduce complexity, and ensure scalability. Our expertise spans aviation, logistics, and infrastructure, where TOM plays a crucial role in streamlining workflows, improving governance, and enhancing service delivery. By shifting from fragmented, inefficient structures to an integrated, future-proof model, companies gain agility, transparency, and resilience in an evolving market.

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Kristof Boettcher
Partner
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The Need for a Smarter Operating Model

Is your organization facing roadblocks that slow down efficiency and growth? Many companies struggle with these challenges:

Decentralized and
inconsistent planning

Fragmented processes lead to inefficiencies, delays, and a lack of coordination in daily operations.

Lack of transparency

Limited oversight of resource allocation, decision-making, and execution results in misalignment.

Rigid structures‍

Inflexible organizational frameworks make it difficult to adapt to evolving and dynamic business environments.

High operational costs‍‍

Inefficient processes drive up expenses, reduce profitability, and hinder cost-effective scaling.

Compliance and
risk management

Difficulties to align with regulatory requirements increase operational risks and potential legal challenges.

M2P’s Approach to TOM Development

We design and implement structured, scalable TOM frameworks based on four key pillars:
Process Optimization & Centralization
Integrated Planning & Resource Management
Technology-Driven Enablement
Scalability & Continuous Improvement

Process Optimization & Centralization

Consolidating key operations for better efficiency & collaboration
Standardizing workflows to ensure consistency across business units
Strengthening governance structures for clear accountability

Integrated Planning & Resource Management

Establishing centralized planning models for workforce allocation
Implementing data-driven forecasting models to anticipate fluctuations
Enhancing scheduling & capacity management with advanced analytics

Technology-Driven Enablement

Integrating cloud-based platforms for seamless data accessibility
Leveraging AI-driven automation for smarter, more predictive operations
Ensuring full connectivity between ERP, WFM, and operational systems

Scalability & Continuous Improvement

Designing modular TOM structures that evolve with business growth
Embedding Lean and Agile methodologies for continuous optimization
Conducting performance assessments to refine the model over time
With a well-structured TOM, your organization can reduce costs, increase operational efficiency, and enhance overall service quality – all while maintaining flexibility and compliance.
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Trusted by Leading Organizations

Securitas
Lufthansa
TUI

Take the Next Step

Looking to optimize your operations? Our experts are here to discuss how M2P Consulting can help streamline your operations.
Get in touch

Speak to an expert

Kristof Boettcher
Partner
Looking to optimize your operations? Our experts are here to discuss how M2P Consulting can help streamline your operations.
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