Whitepaper

OCC of the Future

A Target Operating Model for the Airline Operations Control Center of Tomorrow

Airline Operations Control Centers (OCCs) play a critical role in ensuring operational efficiency and directly contribute to reducing costs by optimizing resources and minimizing disruptions.

However, they are under pressure to adapt to a rapidly evolving aviation landscape. Passenger volumes have returned to pre-COVID levels, pressuring airlines to optimize operations while maintaining service quality.

In an industry characterized by tight profit margins, enhancing efficiency is no longer just a competitive advantage but a necessity for financial sustainability. Increasing weather disruptions and geopolitical uncertainties result in unexpected costs and are making operations more unpredictable, necessitating a shift towards more agile and responsive OCC capabilities.

To succeed in this environment, OCCs must undergo fundamental transformation – modernizing their workforce, infrastructure, and decision-making frameworks to meet the demands of tomorrow’s aviation landscape.

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